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Free worldwide shipping on all orders over $200

FAQ

Frequently Asked Questions

Here you can find a set of frequently asked question and answers, to the most common shipping inquires.

How many days does it take to get my order?

Our shipping times range between 3 to 10 days, depending on multiple factors, the destination country plus the availability of the flights, since all our shipping is an express shipping.

Is it possible to have my order expedited ?

During the checkout process, you can always choose our UPS Worldwide Expedited® option, which typically takes 2 to 5 Business Days to deliver (URGENT SHIPPING).

Please keep in mind that we cannot guarantee those timescales in the event of any UPS deviations.

How much will delivery cost me?

All of our products are delivered to your door for free if your order exceeds $200.

Will I be required to pay customs and taxes?

Customs charges and taxes vary by jurisdiction; our logistics partner simplifies the process for both you and us.

Generally, you will not have to pay any additional taxes. Customs duties may apply in some countries; please check with your local authorities before ordering to avoid any unexpected extra fees.

How can I track my order?

After you make payment, your order will be sent to your address within 3 days at the latest. Order tracking number works synchronously with the delivery company.

Once your order tracking number is entered into the system, you will automatically receive a notification email. You can quickly track your order by logging into your account.

Note: Delays in reflection of order tracking numbers into the system are not our responsibility.

Why my order is not eligible for free shipping ?

If you do not see the option for free delivery during the checkout phase, even if your order is over 200$, you most likely live in a remote area where deliveries are limited to our carrier partner.

Please contact us so that we can look into your delivery alternatives.

Why there's no shipping to Ukraine or Russia ?

Unfortunately, our shipping partner is unable to ship to Russia and Ukraine due to the ongoing crisis; we expect to start delivery shortly. Please accept our apologies for any inconvenience.